Cloud Call Center Solution

What is a Cloud based call center solution?

A cloud call center is an internet-based facility that handles all inbound and outbound customer communications for a company. It's a software solution that offers a comprehensive suite of tools and applications which allow you to deliver outstanding levels of customer service across multiple channels, including voice, SMS, email.

Who benefits from the cloud?

With cloud-based remote call center software, you can add support agents to your call center from any location. Once added to the call center, your support executives can manage incoming business calls right on their desktop while working at any place. iSolutions cloud call center solution has built-in capabilities to manage remote teams. With cloud call center solution hosted on cloud, you can monitor the performance of each remote agent, track live calls, listen to call recordings and provide necessary guidance wherever required.

Many contact centers in operation today are running on old legacy technology and call center software that can’t keep up with the way customers and businesses now communicate. A cloud contact center uses the latest in communications technology and is a modern alternative to on-premises contact centers. It offers many benefits to businesses who want to continually meet and exceed customers’ service expectations.

If you are a small entrepreneur and you do not have enough capital to start a premised based call center then iSolutions Cloud based call center solution is the best option for you.

  • Highly flexible and scalable
  • Minimal infrastructure cost
  • Minimal maintenance
  • Ease of development
  • Allows agents to work from remote locations
  • Enterprise pop-Up CRM software

Why choose iSolutions’s cloud call center software?

Cloud-based call center solutions are, unsurprisingly, hosted offsite in the cloud by a business service provider. It is a web-accessible platform for handling customer calls and interactions.

Scale- you can expand usage needs on-demand, without additional time or expense to update hardware.

Improved reliability- by aggregating the requirements of tens of thousands of customers, cloud platforms offer greater reliability than what most can afford to implement independently

Elasticity- you can scale up and scale back down just as easily, responding to changing needs without penalty. Use what you need, when you need it.

Clear voice quality- You don’t need to worry about the voice quality because you will be able to hear every single word very clearly while using iSolutions cloud call center software.

Cost control- you can prototype, build, deploy, and rapidly iterate with little or no impact on your operating budget. Without compromising quality, you’ll likely experience significant cost savings

Cloud contact center features

Cloud-based call center solutions are, unsurprisingly, hosted offsite in the cloud by a business service provider. It is a web-accessible platform for handling customer calls and interactions.

ACD: AnAutomatic Call Distributor (ACD) is a telephony software system that answers incoming calls and routes them to a specific agent or department within a company.

Predictive dialer: An outbound calling system that automatically dials from a list of telephone numbers, much like autodialers or robodialers.

Unified messaging: integration of different electronic messaging and communications media (e-mail, SMS) technologies into a single interface.

Voice Logger: Aprogram used to record audio information from telephones, radios, microphones and other sources for storage on a computer's hard drive or removable media.

Database: iSolutions provides all essential data import automation tools and integration with your existing database structure.

Reporting: Keep track of the data and metrics around all calls made and received with reporting that provides insight into call results.

CRM: A software tool that call center agents use to enhance the customer experience and increase efficiency.

IVR System: An automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients.

Calle Cloud call center software VS others

items Calle Other vendors
Remote Call Center Monitoring It is manageable from anywhere/any place Other solutions only offer premise based solution
Easy installation It is very easy to install Difficult to install, need support engineer’s assistance
cost Cost effective Huge onetime cost, maintenance cost
Hardware &power Do not need to depend on Hardware and power Totally depended on hardware and power
Connectivity Maintains 4 IP operator, so downtime percentage is low Maintains Single IP operator so downtime percentage is high
Work from home Agents can work from home Premised based solution so agents have to come to the center
IT support 24/7 support from dedicated support engineers Difficult to maintain 24/7 IT support because it is very costly

Why do you need a Calle Cloud Call Center?

Go live with your call center within hours as setup installation is already taken care of

cost optimization

Cost Optimization

Start your operations with minimal investment on Call Center technology infrastructure

faster time to market

Faster Time to Market

Go live with your call center within hours as setup installation is already taken care of

flexible agent login

Flexible Agent Login

Have a flexible cloud call center where Agents login from any location

Zero waiting time

Zero-waiting Time

Bring down the waiting time for customers with a streamlined distribution process

highly scalable operation

Highly Scalable Operations

Easily increase or decrease your Call center agents as per your business requirements

outsource infrastructure

Outsource Infrastructure Maintenance

No more headaches of managing & maintaining your call center infrastructure

streamline customer service

Streamline Customer Service

Move over from limited PBX capabilities & support issues and Enjoy quality interactions on Cloud – The Future

automate routine customer

Automate Routine Customer Inquiries

Guide the customers to their desired destination with automated routing options